Campagnolo Hydraulic Brake Voluntary Recall
In Cooperation with US Consumer Product Safety Commission

We’re sorry for the inconvenience but your safety is a top priority.

Name of Product: Open Cycle UP Ekar, UPPER Ekar, WIDE Ekar and MIND Ekar bicycles

Hazard: The rear brake can fail, posing a crash hazard

Remedy: FREE Repair (you do NOT need to pay the retailer for the repair, the retailer is being compensated directly by us).

Consumers should immediately stop using the recalled bicycles and framesets and contact their local bicycle dealer to schedule free installation of the repair kit. The repair kit includes a hydraulic brake hose/line, and a new frame insert for the rear brake hose and rear shift cable. The new insert can be identified easily as it has “shift” and “brake” markers indicating where the shift cable and brake hose should run respectively.

Please completely fill out all fields below regarding your bike with a Campagnolo rear hydraulic brake (Ekar) and we will be in touch with you via email or phone regarding the steps that must be taken to remedy the problem. We will also be sending out a repair kit that your local retailer will assist with installing. In the meantime DON'T USE THE BIKE in its unrepaired condition.

Please check the FAQ for further information.

recalled product user first name
recalled product user last name
recalled product purchaser first name
recalled product purchaser last name
shipping address
postal/zip code
e-mail address
mobile phone number
phone number
OPEN frame model
See on the top of the toptube (near the seattube) or on the sticker under the bottom bracket
frame name/serial number (on bottom bracket, see image first image)
If no frame name is present, please use POR/POM number (see first image) or the number starting with “OPEN-” followed by the letter/number combination
where did you purchase your OPEN from? 
when was your OPEN purchased (yyyy/mm/dd)
Are you close enough to the point where you purchased your bike that we can have the remedy performed there?
How did you learn about the recall?